 |
|
 |
|
 |
| |
Avalon provides a full array of services and support for our products and solutions to ensure their peak operational performance and functionality, including direct client support, periodic maintenance releases, and requested enhancements.
|
|
|
 |
|
 |
|
|
 |
|
 |
|
Cutting edge item processing solutions for Check21 and more... |
|
| |
|
|
|
|
 |
|
Wide range of available products for your needs...
|
|
| |
|
|
|
| |
|
|
|
|
 DIRECT CLIENT SUPPORT (24 X 7)
When you have questions or experience problems with our products, Avalon provides a toll-free number for you to call. The Support Hotline is available 24 hours a day, every day. Live support is available during regular business hours of 8:00am to 5:00pm (Eastern Time), Monday through Friday, and emergency support is available any other time or day, depending on your support agreement.
A knowledgeable and experienced representative from Avalon will respond to your question or issue.
In extreme circumstances on-site support may be required and expert Avalon personnel can be provided to assist resolving the issue. Response time thresholds and escalation of issues are automatically handled by the Support Hotline.
SUPPORT CONTACT DETAILS
Our toll free Support Hotline number is 866-41AVALON (866-412-8256).
Our email address is ImagePoint@avalonintl.com.
PERIODIC MAINTENANCE RELEASES
Avalon provides scheduled maintenance releases for our products to provide resolution of issues or enhancements for the current version. “Hot fixes” (releases not scheduled) may also be created as needed to respond to high priority issues that affect client production.
The releases are available through our website for our clients or by registering to have them sent automatically to you.
As one of our clients, you also have access to the Avalon Report System in which you can review current software incident report (SIR) status and resolution.
SOFTWARE ENHANCEMENTS
Avalon is constantly addressing the most up to date changes required by industry regulations or from requests of our clients so that our products will satisfy your payment processing needs. As the enhancements are provided, full documentation is also included, addressing any processing, operational, or system changes that may be involved.
Access to the Avalon Report System as a client also allows you to inquire into any New Feature Request (NFR) and see what is in progress. |
|
|
|
|
|
